Business terms
The seller is a seller of Slovak Republic products.
Supervisory authority:
Slovak Trade Inspection (SOI)
SOI Inspectorate for the Bratislava region
Prievozská 32, P. O. BOX no. 5, 820 07 Bratislava 27
Department of Supervision
tel. no. 02/58 27 21 72, 02/58 27 21 04
We provide a 24-month warranty for the entire range of goods. When taking over the goods, the buyer is obliged to inspect the delivered goods. In the event of mechanical damage to the shipment (torn packaging, deformations and other extensive damage), the buyer is obliged to check the contents of the package and, in the event of damage to the goods, make a note of it with the carrier. The carrier is responsible for damage during transportation. In case of non-compliance with this procedure /package inspection/ it will not be possible to take into account later claims of mechanical damage to the goods.
Before the first use, the buyer is obliged to read the instructions for use, the warranty conditions and follow this information when using the goods. The warranty does not cover normal wear and tear of the item (or parts thereof) caused by use.
When applying the guarantee, it is necessary to present proof of purchase of the goods.
THE WARRANTY DOES NOT COVER:
- damage to the goods during transport (these damages must be dealt with immediately when taking over the goods with the carrier);
- natural or excessive mechanical wear;
- damages caused by the use of the goods in conditions that, due to their temperature, dustiness, humidity, chemical and mechanical environmental influences, do not correspond to normal conditions;
- damage to goods from unusual use or damage caused by the user;
- damage caused by external influences, incorrect storage and faulty handling (e.g. falling or impact, etc.);
- damages caused as a result of a natural event, natural disaster, violent damage, weather conditions, improper storage or use in extreme and unusual conditions.
Return policy
I. General provisions
- This complaint procedure, in accordance with the provisions of the Civil Code as amended (hereinafter also referred to as the "Civil Code") and the Consumer Protection Act, governs the method and basic conditions of product defect complaints and the application of warranty claims made by the consumer.
- The complaints procedure applies to complaints about defects in goods that are within the warranty period or that are in conflict with the purchase contract.
II. Warranty and complaints
- All products are covered by a statutory warranty period (24 months for consumers). If a product defect appears during the warranty period, send the product together with the delivery note or other document proving the purchase of the goods in our store (or a copy thereof), on which you include a description of the defects and the method of handling the claim you require. Otherwise, the complaint will be handled in accordance with the law.
- The seller is obliged to handle the complaint and end the complaint procedure in one of the following ways: by handing over the repaired goods, exchanging the goods, returning the purchase price of the goods, paying an appropriate discount on the price of the goods, a written request to take over performance, a justified rejection of the claim.-
- The complaint will be dealt with within 30 days from the day of its application.
- The warranty does not apply to goods for which the warranty period has expired on the day of application of the claim. Furthermore, for the wear and tear of the thing caused by its usual use. A change in material proportional to the length of use of the product, or a problem caused by incorrect maintenance and incorrect use of the product, cannot be considered a fault. The invoice serves as a guarantee certificate.
III. Contradiction with the purchase contract
- If the customer received a different product than he ordered (inadvertent confusion during product packaging), or received a product with an error, he must send it back to us unused, undamaged and in the original packaging together with the delivery note. We will send you the correct (or undamaged) product free of charge.
IV. Withdrawal from the purchase contract (return of goods)
- The buyer (consumer) has the right to withdraw from the contract within 14 days of receiving the goods, even without giving a reason. To withdraw from the contract, the buyer can use the form (here), which he fills out and sends to the seller's address together with the goods and a copy of the tax document. The buyer can also inform the seller about withdrawal from the contract by e-mail or in writing by post. Returned goods must be undamaged, unused.
- When sending it back, choose suitable packaging to avoid damage to the goods during transport. We also recommend insuring the returned goods.
- Goods damaged during transport due to the choice of unsuitable packaging cannot be exchanged or a refund can be requested for such goods.
- The customer will be refunded the amount paid for the goods, reduced by compensation for the costs actually incurred by the supplier in connection with the return of the goods (§53 of the Civil Code). The costs associated with returning the goods are paid by the customer. Goods sent on cash on delivery will not be accepted by the seller.
Send the goods you are returning (withdrawal from the contract) or complaining to the address:
V. Final Provisions
- The seller reserves the right to change and/or supplement the complaint procedure at any time. Changes and/or additions to this complaint procedure enter into force on the day of their publication not on the website www.cukraren-bonthe.sk
- The seller is interested in resolving disputes with the buyer primarily out of court, and therefore, if the buyer is not satisfied with the processing of the complaint or feels that his rights have been violated by the seller, he can contact the seller in order to resolve the situation via e-mail address: info@vypalimti.sk, respectively in accordance with Act no. 391/2015 Coll. on the alternative resolution of consumer disputes, submit a proposal for the initiation of alternative dispute resolution.
The Buyer can find the list of subjects of alternative dispute resolution here – http://www.economy.gov.sk/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov/146987s.
Disputes can also be resolved by the Buyer through the RSO platform – https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage.
Pezinok, 20 January 2023